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Signature Advantage®

The Signature Advantage® is our comprehensive delivery model designed to help us fulfill Our Mission of exceeding our customers' expectations. Most companies provide just a handful of these benefits and solutions for their customers. With Signature Parking, you receive a complete range of Solutions and Amenities delivered with our World Class Service guarantee.

Service

Outstanding Customer Service is the cornerstone of our product and the key measurement which defines us apart from our competitors. Here are some ways we ensure World Class Service for our Customers…

Our People - Competence we can teach, but attitude is engrained. We select individuals who have a "service heart" attitude and a caring and compassionate character. Our behavioral based interview techniques help us ensure the very best candidates become Signature Parking employees.

Signature University - Our training program gives our employees the tools they need to succeed and deliver World Class Service for our Customers. The Signature Parking University is a thorough series of training classes and seminars which provides detailed training and education in customer service, safety and the technical aspects of the job. Our management advancement series also helps employees advance their careers with us and successfully fill newly created management positions within the company.

Management- Our company leadership works with hands on style of management to ensure the highest level of customer satisfaction. All of our clients are appointed with experienced on-site manager from Signature Parking who is in charge of your location. Additionally, it is not uncommon to see our owners and senior management stopping by weekly or even daily to check on your business and ensure our company is meeting the high expectation we have set for our employees.

Solutions

Because we have an in-depth understanding of your industry, we are prepared to deliver exactly the right solution.

Needs Analysis - Our Need Analysis is the first steps in helping our clients identify problem areas with their parking or transportation programs and make appropriate recommendations. Following an in-person consultation, we'll deliver a free analysis of your situation packaged in a clear, concise and detailed report which includes recommendations and a cost proposal for your location.

Service Solutions - Whether you need to improve service, increase revenue or solve parking related problems, Our Service Solutions are specifically designed to address all of these areas. Services such as Valet Parking, Assisted Parking Programs, Shuttle Services, Directors and Greeters are just a few of the solutions we can implement in as little as 30 days.

Technology Solutions – Part of our advantage is our up to date knowledge of the most effective technological resources available to help our clients maximize revenue, streamline operations and enhance the image of their facility. Signature Parking provides a full range of parking access and revenue control equipment, pay and display systems, vehicle license recognition technology (LRT) and Automated Valet Parking Management (AVPM) systems.

Amenities

Our amenities represent the "Value-Added" services and solutions which we provide to our customers, normally at no additional charge. Signature Parking provides over 20 core amenities for our clients, and these are just a few:

Metrics – Performance must be measured and analyzed so that you can make intelligent decisions about your parking or transportation programs. Signature Parking provides packaged reports which measure all key data and we present this information to you in a clear and detailed monthly reports package.

Customer Care – We can provide Red Carpets, logo golf umbrella's, breath mints, windshield washing, Maps, and other small amenities which help you create happy, satisfied customers.

Signs & Equipment – Our state of the art signs and equipment kiosks are designed to promote our services, provide directional assistance and enhance the overall image of your facility. All of our signs and equipment are designed with a professional appearance which is pleasing to the eye.

VIP Programs – We provide VIP coupons which you can provide to your special customers. We also have an Advantage Partner program which is limited to 200 key clients, stakeholders and friends of Signature Parking. Our Advantage Partners receive an annual pass good for complementary parking at all participating locations along with other special services and perks.
Our great people make all the difference

Learn more about our World Class Service